FAQs

Reduces the liability cost of any damaged or stolen hardware. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.

Fello offers two tiers of insurance protection plans. The cost varies based on the total quantity and rental duration and only applies to certain items.

Damage Insurance - Covers only repairable damages. A per-item deductible will be applied for all claims.

Damage + Theft Insurance - Covers only for repairable damages or theft. A per-item deductible will be applied for all claims, and a police report must accompany theft claims.

Protects against loss of equipment while in delivery transit. Fello will make every effort to send replacement equipment to arrive as scheduled. If Fello is unable to do so, this Insurance protection plan will guarantee a partial or full hardware refund based on the actual arrival date.

This plan does not protect against standard delays in transit time.

All Fello iPads & iPhones can connect to existing WiFi networks; however, not every venue has reliable WiFi. By adding 4G/LTE to your order, the hardware you receive will be able to connect to an independent cellular connection, so you won’t need to rely on WiFi.

Fello offers Verizon 4G LTE Cellular Data with all our iPads & iPhones (identical to the 4G service on personal cell phones or tablets) for an additional fee. This service will provide an internet connection wherever Verizon coverage is available (please see the link below for availability). VerizonWireless.com/support/knowledge-base-16455

For third-party devices, Fello offers solutions such as the Cradle Router, which can provide WiFi for up to 75 (seventy-five) devices at once in a limited area.

Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and training. This service is $1,500.00 per 8-hour day with a two-day minimum deposit required upfront. Additional fees may apply for travel and accommodations. Details and additional days for this service will be arranged with the Fello Success team after checkout.

Fello offers Media Installation services for all of our iPads & iPhones. This service covers app installation, WiFi pre-configuration, content installation, custom settings, and anything in-between.

Without choosing this service, our iPads & iPhones arrive factory reset with all standard apps. If you do not select Media Installation services, you can install anything you like with your own Apple ID. We only ask that you sign out of your account before returning the hardware to Fello.

Please see the links below for the technical specifications of the different iPad and iPhone models Fello offers. We currently only carry these models and will update our website when new hardware is available.

• iPad 5th Gen 9.7" (16GB)

  support.apple.com/kb/SP751

• iPad Mini 4th Gen 7.9" (16GB)

  support.apple.com/kb/SP725

• iPad Pro 9.7" 1st Gen (32GB)

  support.apple.com/kb/SP739

• iPad Pro 12.9" 1st Gen (128GB)

  support.apple.com/kb/SP723

• iPhone X 5.8" (64GB)

  support.apple.com/kb/SP770

• iPhone SE 2nd Gen 4.7" (64GB)

  support.apple.com/kb/SP820

Fello strives to maintain the exceptional appearance of our hardware and asks customers to refrain from applying any stickers, tape, adhesive, or other materials that may leave markings. Additional fees may apply if our team finds any returned hardware that requires extra maintenance or cleaning.

iPads & iPhones (except iPhone X) are available with either a Black or White colored front bezel. After placing your order, please let a Fello sales rep know if you need a specific color. Regardless of choice, we will always try to provide the same color for all hardware in a single rental.

The back of the iPads & iPhones can have varying colors; we do not catalog inventory or provide hardware according to this color.

Fello lists all other hardware colors in the item description.

Our Rental Agreement is publicly viewable using the link below:

Fello.com/Rental-Agreement

Comes with a 9.7” iPad, Square Stand 1st Gen (which has a built-in Swipe Reader), and Contactless & Chip Reader with Dock for accepting Chip and Tap card payments (such as Apple or Google Pay).

A newer and faster version of the Square Stand, which comes with a 10.2” iPad. It has a built-in Contactless & Chip Reader and attached Swipe Reader. This hardware must be powered at all times.

Identical to the Square Stand for Contactless and Chip. It also includes a Cash Drawer and Receipt Printer for a lower bundled cost than choosing these items separately.

An all-inclusive piece of hardware designed by Square that does not use an iPad. It includes a Swipe Reader, Contactless & Chip Reader, and dual display screens (one for the merchant and one for the customer). This hardware must be powered at all times.

It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.

Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader.

Comes with an iPad Mini and a case that holds both a Swipe Reader and Contactless & Chip Reader. This bundle also includes a Bluetooth Barcode Scanner for a lower bundled cost than choosing these items separately.

A compact, multi-functional piece of hardware designed by Square that does not use an iPad. The Terminal has a built-in Swipe Reader, Contactless & Chip Reader, and Receipt Printer.

It does not have built-in 4G service, which must be provided by a separate Mobile Hotspot.

We offer several models of iPads & iPhones, which all include a Swipe Reader, Case, and Charger.

Receipt Printers can provide a paper order receipt for customers. Square also offers the option to email or text a customer receipt after each transaction.

The Kitchen Printer can provide a separate order preparation paper ticket for kitchen/warehouse staff.

The Cash Drawer is electronically operated and connected to your POS system via USB. The Drawer automatically pops open when a cash transaction is made and can also be opened and closed manually with a key.

The Cash Box is a non-electronic, secure metal box. The Box can only be opened and closed manually with a key.

Scanners are used to scan pre-registered Universal Product Codes (UPCs or Barcodes) for quicker item processing and checkouts. These accessories cannot scan QR Codes or other 2D Barcodes.

The Battery Pack is a smaller unit that allows for the charging of up to two units and can provide power for mobile setups.

The Power Station is a larger unit that allows for the charging of multiple units and can provide all-day power for stationary setups.

The Cradle Router provides a WiFi connection for up to seventy-five devices within a 300-foot radius. These units can be used in place of or in support of existing WiFi and 4G connections.

Reduces the cost for any damaged or stolen equipment. It is highly recommended for rentals with large quantities and/or where staffing is outsourced.

All Square Hardware can connect to an existing WiFi network; however, not every venue has reliable WiFi. By adding 4G/LTE Data to your order, the iPads you receive will each have an independent cellular connection, so you won’t need to rely on WiFi.

Fello will configure your Square app with custom pricing, images, and inventory information. This service is $100.00/hour and will be billed by Fello after work is completed. The number of hours required varies based on the scope of work.

Hire on-site support to assist with hardware setup/breakdown, troubleshooting, and Square POS training. This service is $1,500.00 per 8-hour day with a two-day minimum. Details and additional days for this service will be arranged with the Fello Success team after checkout.

Any Desktop Point of Sale Kits must be plugged in to utilize all payment processing methods (Swipe, Chip, & Tap) but may still have limited Swipe functionality when not connected to a power source.

Any Mobile Point of Sale Kits and iPads/iPhones (paired with Readers) can utilize all payment processing methods (Swipe, Chip, & Tap) without a power source, but may need to be recharged during or after each event day.

All of our hardware ships fully charged, although a slight loss of battery may occur in transit.

USB-connected accessories must be connected to the Kits and powered by their connection cables. Bluetooth-connected accessories can be connected wirelessly.

In most cases, the hardware will come with a USB Accessory hub or built-in USB ports, connecting all accessories to the Kit.

All of the devices are capable of connecting to an existing on-site WiFi network.

If you will not have WiFi available at your event, you may select 4G/LTE (or Mobile Hotspot) to have hardware that is capable of connecting to the internet via a cellular data connection.

The Square Register and Square Terminal can also be hardwire-connected directly by choosing an Ethernet Hub.

Basic setup instructions can be found on Square's website here. If you still need more help, our Fello Success Team can be reached at Help@Fello.com or (888) 528-6288, option 2.

Please contact our Fello SuccessTeam at Help@Fello.com or (888) 528-6288, option 2. We can provide technical support and ship replacement equipment if needed.

Please sign in to your Square account first, and then use the following link:

https://squareup.com/help/us/en/contact?panel=D66C7E779CE1&skip_unit_select=true

The following link will help you get started with your Square account:

https://squareup.com/help/us/en/article/5123-square-get-started-guide

Please use the following link for this service:

https://www.squareonboarding.com/premium-package

No! New merchants can take advantage of Shopify's $1 per month trial that runs for 3 months on eligible Shopify plans and receive POS Pro at no additional cost during this trial period. This gives you full access to Shopify's powerful POS system—with no long-term commitment—making it ideal for events and pop-ups.

The rental start date is the day you will receive the hardware. Orders are shipped by UPS and will arrive by end of day on the rental start date. If you prefer to receive your hardware a day or two before your event for setup, select the date you’d like the hardware to arrive. Your rentalend date is the day you return the rental hardware to UPS.

Your credit card will be charged when you place your hardware rental order. This transaction will appear on your bill as "Fello Tech Rentals."

Visit the Shopify Hardware Store to purchase hardware.

This depends on the expected traffic at your event. Most commonly, businesses rent 2-3 bundles. Contact a Fello hardware rental specialist by email at hello@fello.com or by phone at 1-866-528-6299, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST if you’re expecting over 1000 people.

Hardware insurance protects you from having to pay the full replacement cost of any damaged or missing equipment in case of theft.

A Shopify account is required to use the Shopify POS app. If you don't have an account, start your free trial now.

POS Lite or Pro will be required for all hardware bundles.

Every bundle comes with a Shopify card reader for you to accept credit card payments. To use this device, you need to enable Shopify Payments on your store. Learn more.

To use the card readers, Shopify Payments must be enabled on your store. Learn more.

All iPads come with 1GB of LTE data so you don’t have to worry about a WiFi connection. More than 1GB of data can be used. Data overages are charged at a rate of $15/GB.

You'll need a power source to plug in your hardware. All bundles and add-ons include charging cables.

Orders are shipped nationwide in the U.S. with UPS.

Orders are generally shipped with UPS Ground. UPS Ground shipping arrives within 3-5 business days, depending on the location. Order cut-off time is 1 pm EST for next day arrival with UPS Next Day Air.

Shipping rates vary depending on the shipping address and UPS shipping service. The UPS shipping service is automatically selected based on the number of days between your order date and the rental start date. Expedited shipping will only be selected when necessary.

Your hardware is scheduled to arrive by end of day on the rental start date.

Orders will receive a full refund when canceled 30 business days before the rental start date.

You can hire on-site setup support or get step-by-step instructions on how to set up your hardware in the Shopify Help Center. Contact the Fello Success team by email at hello@fello.com or by phone at 1-866-528-6299, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST if you need additional help with your hardware.

Fello’s trained support team will set up the hardware and provide Event Ticketing training. On-site setup and support is billed at $1,500 per day based on a 2-day minimum per event/order. If support hours requested exceed (8) hours per day, overtime rates will be billed at $200 per hour, per support technician.

Travel and lodging when applicable will be billed to the customer separately.

Get step-by-step instructions on how to set up your Shopify POS in the Shopify Help Center.

A prepaid return shipping label is included with your order. All you have to do is re-pack the hardware and return the package(s) to UPS by the rental end date to avoid late fees.

Replacement return labels can be emailed to you. Contact the Fello Success team by email at hello@fello.com or by phone at1-866-528-6299, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST.

You can return the hardware by dropping off the package(s) at any UPS location for free by locating one at www.ups.com/dropoff, or by scheduling a UPS Pickup online at wwwapps.ups.com/pickup/schedule or by calling 1-800-PICK-UPS® (1-800-742-5877). Be ready to provide the tracking number on the return label. A pickup may be scheduled for the same day or a future day. UPS may charge a small fee for scheduled pickups.

Failing to return the hardware to UPS on the rental end date will result in late fees that accrue daily. Fees vary based on the hardware rented. Fees can be reviewed in the Rental Agreement.

The rental start date is the day you will receive the hardware. Orders are shipped by UPS and will arrive by end of day on the rental start date. If you prefer to receive your hardware a day or two before your event for setup, select the date you'd like the hardware to arrive. Your rental end date is the day you return the rental hardware to UPS.

Your credit card will be charged when you place your hardware rental order. This transaction will appear on your bill as 'Fello Tech Rentals.'

This depends on the expected traffic at your event. Most commonly, businesses rent 2-3 bundles. Contact a Fello hardware rental specialist by email at sales@fello.com or by phone at 1-888-528-6288, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST if you're expecting over 1000 people.

Hardware insurance protects you from having to pay the full replacement cost of any damaged or missing equipment in case of theft.

Orders are shipped nationwide in the U.S. with UPS.

Orders are generally shipped with UPS Ground. UPS Ground shipping arrives within 3-5 business days, depending on the location. Order cut-off time is 1 pm EST for next day arrival with UPS Next Day Air.

Shipping rates vary depending on the shipping address and UPS shipping service. The UPS shipping service is automatically selected based on the number of days between your order date and the rental start date. Expedited shipping will only be selected when necessary.

Your hardware is scheduled to arrive by end of day on the rental start date.

Orders will receive a full refund when canceled 30 business days before the rental start date.

A prepaid return shipping label is included with your order. All you have to do is re-pack the hardware and return the package(s) to UPS by the rental end date to avoid late fees.

Replacement return labels can be emailed to you. Contact the Fello Success team by email at help@fello.com or by phone at 1-888-528-6288, Monday to Thursday from 9 am to 8 pm and Friday from 9 am to 5 pm EST.

You can return the hardware by dropping off the package(s) at any UPS location for free by locating one at www.ups.com/dropoff, or by scheduling a UPS Pickup online at wwwapps.ups.com/pickup/schedule or by calling 1-800-PICK-UPS® (1-800-742-5877). Be ready to provide the tracking number on the return label. A pickup may be scheduled for the same day or a future day. UPS may charge a small fee for scheduled pickups.

Failing to return the hardware to UPS on the rental end date will result in late fees that accrue daily. Fees vary based on the hardware rented. Fees can be reviewed in the Rental Agreement.